Forgot your password?
This is the password that you or the person who set up this phone chose the first time they opened Settings. There is no universal Taquillita password, and we cannot recover yours.
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Ask whoever set up the phone
If someone else organized the event or set up the app, ask them for the password before deleting anything.
The password protects Settings. You can keep selling or checking tickets with the features already enabled, without changing those settings.
Clearing data deletes every ticket on this phone
It also deletes the sales records, ticket checks, settings, and password stored on this phone.
Any data that has not synced will be lost and cannot be recovered. Only continue if you accept losing this local information and starting over.
If you use Team mode, check this first
Clearing the phone's data does not delete the copy already synced to the server. This does not guarantee that everything can be restored: some tickets or changes may not have synced.
- Use another phone to check that you still have access to the same room, and review the tickets and ticket checks shown there.
- Before clearing data, make sure you can rejoin that room using its QR from another phone that is still in the room. The web report QR is not the QR for joining the room.
- If this is the only phone with room access, or you cannot check what has synced, do not clear its data if you need to keep the tickets.
If you decide to start over
After reading the warning and accepting the loss of local data:
- Open Android Settings, outside Taquillita.
- Go to Apps and select Taquillita.
- Open Storage or Storage & cache.
- Tap Clear data or Clear storage, then confirm Android's deletion prompt.
Settings → Apps → Taquillita → Storage → Clear data / Clear storage
Names may vary by phone manufacturer and Android version. Clear cache does not remove the password.
Open Taquillita again. When you enter Settings, you will need to create a new password. Write it down and keep it safe: you will need it to open Settings again on this phone.
If you checked that you still have room access, you can rejoin with its QR to receive the synced data that remains available. Data that existed only on this phone will not come back.